Terms of Service – Craigshirt

Effective Date: [Update May 23, 2025]

1. Acceptance of Terms

By using or purchasing from craigshirt.com, you accept these Terms of Service (“Terms”) and agree to be bound by them. These Terms apply to all orders for Shirts, Rugs, Blankets, and Shower Curtains. Please read carefully before using the website or placing an order.

2. Eligibility & User Responsibilities

  • Age: You must be at least 18 years old, or have parental/guardian consent, to make a purchase.
  • Account: You are responsible for keeping your account and order information accurate and secure.
  • Truthful Information: All information provided when ordering (such as size, shipping address, or customization requests) must be accurate.

3. Product Information & Availability

  • Product Representation: We strive to provide clear and accurate product descriptions, images, fabric details, sizing charts, colors, and washing instructions for all shirts, rugs, blankets, and shower curtains.
    • Example: All blanket measurements and fabric compositions are clearly listed for your comparison.
    • Color may differ slightly due to display settings or lighting during photography.
  • Custom or Personalized Orders: Please review custom design instructions carefully. Custom and personalized items (e.g., a name printed on a shirt or blanket) are not eligible for return unless defective.
  • Stock & Pricing: Prices, descriptions, and stock availability may change without prior notice. All prices are shown in the local currency unless otherwise stated.

4. Orders, Payment, and Confirmation

  • Order Process:
    • Orders can be placed online 24/7.
    • Once your order is submitted and payment is received, you will receive an order confirmation email.
    • Orders are processed during our business hours (Monday–Friday, 8:00–17:00 GMT+7).
  • Payment Methods:
    • We accept secure payments via supported payment gateways. Your card details are handled by our payment partners, never stored by Craigshirt.
  • Order Review:
    • We reserve the right to refuse or cancel any order due to fraud, pricing errors, inventory issues, or policy violations.

5. Shipping & Delivery

  • Processing Time:
    • Orders for shirts, rugs, blankets, and shower curtains are usually processed within 1–3 business days.
  • Shipping:
    • Delivery estimates are shown at checkout. Shipping fees are displayed before you complete your order.
    • Orders are shipped to the address you provide; please check carefully to avoid delays.
  • Carrier & Tracking:
    • We use reputable shipping carriers and provide tracking information via email once your order is dispatched.
  • Delays:
    • Delivery times may be impacted by holidays, weather, or customs clearance (for international orders). We are not liable for shipping carrier or customs delays, but will assist you with tracking and resolution.

6. Returns, Exchanges, and Refunds

  • Eligibility:
    • You may return or exchange eligible products (unused, unwashed, with original tags/packaging) within the period specified in our Refund & Returns Policy.
    • Not eligible: Custom/personalized items, used or washed products, or returns without prior authorization.
  • Process:
    • Contact [email protected] for authorization and detailed return instructions.
    • Approved refunds are processed back to the original payment method within our stated timelines.
    • For defective or incorrect items (e.g., wrong size blanket sent, damaged rug), return shipping is covered by Craigshirt.
  • No Restocking Fees:
    • We do not charge restocking fees on eligible returns.

7. Customer Reviews, Photos, and Content

  • User Submissions:
    • By submitting a product review, testimonial, or photo (e.g., your new rug or shower curtain in your home), you grant us permission to use it for marketing and display purposes.
    • All submissions should be honest, relevant, and respectful. We may edit or remove content that is inappropriate, fraudulent, or unrelated to Craigshirt products.

8. Intellectual Property

All content on craigshirt.com, including designs, images, product descriptions, and branding, is the property of Craigshirt or its licensors. You may not copy, reproduce, or use our materials without written permission.

9. Privacy & Data Security

  • Your Information:
    • Your data is handled according to our Privacy Policy. We use SSL encryption, and only authorized personnel access customer data.
  • Data Use:
    • Your information is used solely for order fulfillment, support, and legal compliance. We never sell your data to third parties.

10. Limitation of Liability

Craigshirt is not liable for indirect or consequential damages arising from your use of our site or products. Our total liability is limited to the value of the product purchased.

11. Dispute Resolution & Governing Law

  • Any disputes will be governed by the laws of Vietnam.
  • Customers are encouraged to contact our support team for assistance before pursuing any formal dispute resolution.

12. Updates to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted here with a revised effective date. Continued use of our site means you accept the new Terms.

13. Contact Information

For questions about these Terms, orders, or your rights as a buyer of shirts, rugs, blankets, or shower curtains, please contact us:

  • Email: [email protected]
  • Phone: +84 359 685 416
  • Address: 164a P. Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi, Vietnam 100000
  • Support: Monday – Friday, 8:00 – 17:00 GMT+7

Craigshirt is dedicated to fair, reliable service—so you can shop shirts, rugs, blankets, and shower curtains with total confidence.